Frequently asked questions

What payment options do you offer, and how is my payment information protected?

We accept payments via PayPal, Stripe and ClearPay, as well as all major credit and debit cards. For enhanced security, we utilize two-step payment confirmation to protect your financial information during transactions.

What shipping options are available for UK customers?

We offer both standard and express delivery options for customers within the UK. Choose the option that best suits your needs at checkout.

Are there any discounts or promotions available?

Yes! We offer a special discount of 10% off your first order. Be sure to apply the discount code at checkout to take advantage of this offer.

What types of products are most frequently added to customer carts?

While we don't track specific item combinations, our customers frequently add a variety of our luxury hair extensions, including different lengths, colors, and styles, to their carts to create their perfect look.

How long will it take to receive my order with standard delivery?

Delivery times for standard delivery vary depending on your location within the UK. You can find estimated delivery times during the checkout process.

Do you offer international shipping?

Please contact our customer support team for information on international shipping options and delivery times.

Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order's progress on our website or the courier's site.

What should I do if I have issues with payment?

If you experience any difficulties during the payment process, please contact our customer support team immediately. We are here to help resolve any issues and ensure a smooth transaction.

 

Can I book an appointment?

We currently do not have a booking system but you can call us.

Do you offer consultations?

Yes, we offer free consultations to discuss your hair needs and recommend the best solutions.

What types of hair do you specialize in?

We specialize in Brazilian hair.